Making Life Better,One Home at a Time

Effective Date: January 1, 2024

1. Information We Collect

PJ Fitzpatrick ("we," "us," or "our") collects personal information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Project details and service requests
• Communication preferences
• Information you provide when requesting estimates or consultations

2. How We Use Your Information

We use your personal information to:

• Provide estimates and consultations for home improvement services
• Communicate with you about your projects and our services
• Schedule appointments and service calls
• Send you information about our services and promotions (with your consent)
• Improve our services and customer experience
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business
• When required by law or to protect our rights
• In connection with a business transfer or merger
• With your explicit consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent for data processing
• File a complaint with relevant authorities

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. We will delete or anonymize your information when it is no longer needed.

7. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience and analyze website usage. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date.

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at:

This Privacy Policy was last updated on January 1, 2024.

Effective Date: January 1, 2024

Program Description

When opted-in, you will receive text messages (SMS/MMS) to your mobile number. These kinds of messages may include response to a quote, estimate, or service inquiry, real-time texts to ask and answer questions about our services and pricing, appointment scheduling and confirmations, feedback requests, project updates, and follow up communications.

Program Frequency

You can expect to receive up to 10 messages per month from us. Message frequency may vary based on your project status and communication preferences.

Opt Out

You can opt out of this service at any time. Just text "STOP" to the phone number. After you text "STOP" to us, we will send you an SMS reply to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or text "START," and we will start sending SMS messages to you again.

Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us by contacting our customer service team at 1-866-971-8587 or visiting our website contact page.

Message Delivery

Carriers, such as AT&T, Verizon, T-Mobile, and others, are not liable for delayed or undelivered messages. Message delivery is subject to carrier network availability and may be affected by various factors including network congestion, device compatibility, and geographic location.

Costs

Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, please contact your wireless provider. PJ Fitzpatrick is not responsible for any charges incurred from your mobile carrier.

Supported Carriers

This service is available on most major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. If you are unsure whether your carrier supports SMS services, please contact your wireless provider.

Age Restrictions

You must be 18 years of age or older to participate in this SMS program. By opting in, you confirm that you are at least 18 years old and have the authority to agree to receive text messages at the provided number.

Privacy

If you have any questions regarding privacy, please read our Privacy Policy. We are committed to protecting your personal information and will not share your mobile number with third parties without your consent.

Terms Changes

PJ Fitzpatrick reserves the right to modify these terms and conditions at any time. We will notify participants of any material changes via SMS or email. Continued participation in the program after changes constitutes acceptance of the new terms.

Contact Information

If you have questions about these SMS Terms & Conditions, please contact us at:

These SMS Terms & Conditions were last updated on January 1, 2024.